Privacy Policy.

You agree to:

• Use our Site only for lawful purposes
• Not misuse, interfere with, or damage the Site
• Not transmit viruses or harmful code
• Not attempt to gain unauthorised access to our systems

You must be at least 18 years old, or have permission from a parent or guardian.

We reserve the right to:

• Refuse service to anyone at any time
• Limit or cancel orders at our discretion
• Modify or discontinue the Site or Services without notice

You may not copy, reproduce, or exploit any part of our Site or content without written permission.

• All products are subject to availability
• We may limit quantities or discontinue products at any time
• Product descriptions and prices may change without notice
• Colours and images may vary depending on your device

All purchases are subject to our Refund Policy.

You agree to provide accurate and complete information when placing an order. We reserve the right to:

• Refuse or cancel orders
• Limit quantities per customer or household
• Cancel orders suspected of resale or fraud

If we cancel your order, we will attempt to notify you.

We may provide access to third-party tools or services (e.g. Shopify, payment providers, analytics tools). These are provided "as is" and we are not responsible for their performance, terms, or practices.

Our Site may contain links to third-party websites. We are not responsible for:

• Their content
• Their policies
• Any loss or damage resulting from their use

If you submit content (e.g. reviews, comments, messages), you agree that:

• We may use, edit, and publish it without restriction
• It does not infringe any third-party rights
• It is not unlawful, abusive, or misleading

You remain responsible for the content you submit.

Your personal data is handled in accordance with our Privacy Policy.

We may occasionally have errors in pricing, product descriptions, or availability. We reserve the right to:

• Correct errors
• Update information
• Cancel orders affected by errors

You must not use our Site:

• For unlawful purposes
• To infringe intellectual property rights
• To harass, abuse, or harm others
• To upload malicious code
• To collect data without consent
• To spam, scrape, or exploit the Site

We may terminate your access if you breach these rules.

Our Site and Services are provided "as is" and "as available." We do not guarantee that:

• The Site will be uninterrupted or error-free
• Information is always accurate or complete

To the fullest extent permitted by law, Team Texture Ltd shall not be liable for indirect or consequential losses, loss of profits, revenue, or data, or issues arising from use of the Site or products.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

You agree to indemnify and hold harmless Team Texture Ltd and its affiliates from any claims arising from:

• Your breach of these Terms
• Your misuse of the Site
• Your violation of any law or third-party rights

We may suspend or terminate your access to the Site if you breach these Terms. You may stop using the Site at any time.

All content on this Site, including branding, product designs, text, images, and graphics, is owned by or licensed to Team Texture Ltd and protected by intellectual property laws. You may not use our content without permission.

Team Texture Ltd is the sole authorised seller of TT Heat Hats.

• Unauthorised resale is prohibited
• We are not responsible for counterfeit or resold products
• Purchases from third parties are at your own risk

We reserve the right to take legal action against unauthorised resellers.

These Terms are governed by the laws of England and Wales.

We may update these Terms at any time. Continued use of the Site means you accept any updates.

You have the right to return your order within 14 days of receiving your item for a refund.

To be eligible:

• Items must be unused
• Items must be in original packaging
• Items must be in a resaleable condition

To start a return, please use the self-service returns portal provided in your order confirmation or dispatch email.

Important: Return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service, as we are not responsible for lost returns.

Once your return is received and approved, your refund will be issued to your original payment method.

If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement within 30 days of receiving your order.

Please contact us as soon as possible at info@teamtexture.co.uk with:

• Your order number
• A description of the issue
• Photo or video evidence where possible

We will cover any reasonable return shipping costs for faulty items.

• Refunds are processed once we receive and inspect the returned item
• Please allow 5–10 working days for the refund to appear in your account
• Refunds will always be issued to your original payment method

Pre-orders are items purchased before they are in stock.

• You may cancel a pre-order at any time before dispatch for a full refund
• Once dispatched, pre-orders are treated as standard orders and fall under this returns policy
• We aim to clearly communicate expected fulfilment timelines

TT Collective memberships are digital subscription services providing access to exclusive content, community features, and events.

Billing:

• Monthly or annual plans are available
• Subscriptions renew automatically

Cancellation:

• You may cancel at any time via your account
• Cancellation takes effect at the end of your current billing period

Refunds:

• No refunds are provided for partial months or unused time
• Annual memberships are non-refundable once started

You will retain access to membership benefits until the end of your paid period.

• Event access and member benefits are only available while your membership is active
• We reserve the right to update this policy where necessary

This policy does not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

We currently ship worldwide. Shipping options and delivery times may vary depending on your location.

• Orders are typically processed within 1–3 working days
• Orders are not processed on weekends or public holidays
• During busy periods (e.g. launches or sales), processing times may be slightly longer
• Pre-orders are processed according to the stated timeline at purchase

• All orders are shipped using tracked delivery services
• Shipping rates are flat rate, calculated at checkout based on your location
• You will receive a tracking number once your order has been dispatched

Delivery times vary depending on destination and shipping carrier:

• UK: Typically 1–3 working days after dispatch
• Europe: Typically 3–7 working days after dispatch
• International: Typically 5–14 working days after dispatch

These are estimated delivery times and are not guaranteed. Delays may occur due to customs, courier issues, or peak periods.

For international orders:

• You may be required to pay customs duties, taxes, or import fees
• These charges are not included in your order total
• Payment of these fees is the responsibility of the customer

We are not responsible for delays caused by customs.

Once your order has been shipped, you will receive a tracking link via email. Please allow up to 24 hours for tracking information to update.

If your order is:

• Delayed – please check your tracking link first
• Marked as delivered but not received – contact the courier directly
• Lost in transit – contact us at info@teamtexture.co.uk and we will assist

We are not responsible for incorrect addresses provided at checkout, missed deliveries, or failed delivery attempts.

It is your responsibility to ensure your shipping details are correct. We cannot guarantee changes once an order has been placed.